Remote Benefits Representative | Customer Service | Work From Home

AO Globe Life is seeking motivated professionals to join its virtual team as Remote Benefits Representatives. The role involves educating clients about life, accident, and supplemental health insurance benefits, assessing their needs, guiding applications and enrollment, and providing ongoing policy support through virtual appointments.

Responsibilities:

• Meet virtually with clients through Zoom and phone appointments
• Connect with qualified members interested in learning about available benefits
• Listen to clients and identify their individual protection needs
• Explain life, accident, and supplemental health insurance options clearly
• Answer questions regarding benefits, coverage, and policy features
• Provide personalized, needs-based recommendations
• Guide clients through applications and enrollment
• Deliver a professional, service-focused client experience
• Policy reviews
• Beneficiary updates
• Coverage questions
• Policy changes and service requests
• Claims-related guidance
• Follow-up communication
• Changes in family protection needs
• Scheduled client conversations
• Benefits education
• Needs analysis
• Coverage recommendations
• Enrollment assistance
• Follow-up
• Ongoing client service

Requirements:

• • Excellent communication and active-listening skills
• • Customer-focused, service-oriented mindset
• • Strong interpersonal and relationship-building abilities
• • Positive and professional attitude
• • Self-motivation and personal accountability
• • Strong organization and time-management skills
• • Problem-solving and critical-thinking abilities
• • Comfort working independently from home
• • Confidence using Zoom and virtual communication technology
• • Coachability and willingness to learn
• • Dependability, integrity, and professionalism
• • Goal-oriented mindset
• • Be at least 18 years of age
• • Be physically located in the United States
• • Be legally authorized to work in the United States
• • Hold or be willing and eligible to obtain the appropriate state insurance license
• • Have access to a computer or laptop with webcam capability
• • Maintain reliable high-speed internet
• • Have microphone capability
• • Maintain a quiet, professional workspace
• • Be comfortable conducting virtual client appointments
• • Be willing to complete required training and professional development