Product Manager, Digital Software - Website Building

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist, serving businesses worldwide with technical expertise and client partnership. The Product Manager - Digital Software will manage discovery, requirements, prioritization, delivery, and evaluation of website-building products such as WordPress themes, blocks, patterns, and templates while collaborating with cross-functional teams and incorporating client, market, and product insights.

Responsibilities:

• Lead discovery, definition, and delivery of assigned product features and improvements across themes, blocks, patterns, templates, and related website-building capabilities
• Develop clear product requirements, user stories, acceptance criteria, and supporting documentation
• Maintain and prioritize the product backlog for assigned areas based on client needs, product strategy, available resources, and business priorities
• Break complex or ambiguous problems into clear, actionable deliverables and identify key questions, dependencies, and risks
• Contribute client and market insights, options, and recommendations to roadmap and planning discussions
• Develop and maintain working knowledge of WordPress, including the block editor, patterns, templates, themes, and site-wide design settings
• Use the products directly to understand client workflows, usability considerations, and areas for improvement
• Monitor relevant competitive and industry developments and incorporate applicable insights into product decisions
• Consider factors such as performance, responsive design, accessibility, compatibility, and potential client impact when evaluating product changes
• Gather client insights from support interactions, community discussions, reviews, feature requests, client conversations, and product data
• Participate in client interviews, usability testing, feedback sessions, prototypes, beta programs, and other validation activities as appropriate
• Identify recurring client needs and use evidence to inform product recommendations and priorities
• Collaborate with Engineering and Design throughout development to clarify requirements, resolve questions, and maintain alignment
• Participate in relevant planning, refinement, review, and retrospective activities
• Support release readiness, including acceptance testing, compatibility considerations, documentation, release notes, and support communications
• Evaluate product performance after release and recommend improvements based on available data and client feedback
• Develop an understanding of relevant product business models, including pricing, packaging, renewals, and free and paid offerings
• Consider client and business impact when evaluating and prioritizing product opportunities
• Support pricing, packaging, go-to-market, and product launch activities led by senior product and marketing teams
• Monitor relevant product KPIs, such as adoption, activation, conversion, retention, support contacts, and client satisfaction
• Support product instrumentation and reporting and use available data to inform product decisions
• Maintain awareness of client needs through regular engagement with support channels, community forums, and other client feedback sources
• Consider the needs of different client groups, including individual site builders, professional designers, agencies, and other users
• Monitor relevant WordPress and web-development developments that may affect the products
• Participate in appropriate industry and community forums and represent the company professionally in accordance with applicable company policies and communications guidelines
• Develop product management capabilities in areas such as client discovery, prioritization, written communication, data analysis, and commercial decision-making
• Seek and incorporate feedback to improve product knowledge, effectiveness, and decision-making
• Demonstrate increasing proficiency and responsibility as experience and capability develop
• Perform other related duties as assigned based on organizational and business needs

Requirements:

• Experience in product management or a related role involving product development, web development, design, technical support, quality assurance, project coordination, or comparable responsibilities
• Hands-on experience building or managing websites using WordPress, including practical familiarity with the block editor, themes, and site or page design
• Ability to communicate clearly and develop requirements, user stories, summaries, or other documentation that support effective execution
• Ability to organize ambiguous problems into structured, prioritized, and actionable work
• Ability to collaborate effectively with Engineering, Design, and other cross-functional teams
• Demonstrated ability to gather and incorporate client feedback into product or project decisions
• Ability to understand and interpret product data and use available information to support recommendations
• Ability to evaluate user experience and product considerations and communicate clear recommendations
• Willingness to develop knowledge of the commercial and business aspects of product management
• Experience with the WordPress block editor, including block patterns, template editing, and site-wide design settings
• Familiarity with page builders, block plugins, theme frameworks, or comparable website-building technologies
• Working knowledge of HTML, CSS, or JavaScript
• Familiarity with web performance and accessibility considerations
• Experience working with agencies, freelancers, small businesses, or other organizations that build websites
• Experience with plugin or theme products, including free and paid offerings, licensing, and product updates
• Experience supporting beta programs, client research, product launches, or similar product activities
• Participation in WordPress, web development, design, or related professional communities