ServiceNow Business Analyst

SAIC is seeking an IT professional to support the Federal Aviation Administration Integrated Service Center through customer-centric IT Service Management. The ServiceNow Business Analyst will enhance platform capabilities and module functionality, implement and mature ServiceNow modules, manage integrations, and support Agile delivery, governance, documentation, and training.

Responsibilities:

• Collaborate effectively with diverse FAA and SAIC stakeholders to document requirements, set priorities, and communicate timelines and schedules efficiently
• Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration
• Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience
• Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders
• Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities
• Align all configurations and architectural decisions with the FAA’s digital governance and enterprise architecture frameworks
• Help promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation
• Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption

Requirements:

• Bachelor's Degree in Information Technology + 3 years of relevant experience; Associates in Information Technology + 10 years of relevant experience; High School + 11 years of relevant experience
• MCSA Certification
• Experience with ServiceNow implementations
• Experience working on IT projects utilizing the PMI framework
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust
• ServiceNow certifications
• Scrum Master/Agile experience
• Experience supporting FedRamp authorized software
• Results-Oriented: Maintains a strong sense of urgency, consistently follows through, and delivers on goals with minimal oversight
• Entrepreneurial Mindset: Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation
• Takes Ownership: Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through
• Highly Motivated: Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them