Director, Product Management

Hard Rock International is on a mission to harness data and AI to deliver legendary, personalized guest experiences across every touchpoint. As the Director of Data Products, you will define and drive the long-term vision, strategy, and execution of our enterprise data ecosystem, focusing on building a unified Customer 360 platform and advanced ML-powered insights.

Responsibilities:

• Define and lead the end-to-end data strategy for our data products, aligning with business objectives, digital transformation goals, and AI/ML innovation initiatives
• Develop and execute a multi-year roadmap for a scalable, unified customer data platform (CDP), enabling real-time insights and personalization across all guest interactions
• Partner with executive leadership to embed data as a strategic asset, influencing product, marketing, and operational decision-making and processes
• Oversee the design, development, and evolution of a Customer 360 data foundation integrating data from casino, commerce, content, loyalty, and engagement systems
• Lead the creation of AI and ML models and intelligent agents that drive personalization, recommendations, and predictive analytics
• Collaborate with engineers and data scientists to ensure a high-performance, secure, and compliant data architecture that scales with business growth
• Establish best practices for data governance, lineage, and quality, ensuring consistency and trust in insights
• Build, mentor, and lead a cross-functional team of data product managers, analysts, and engineers to deliver on the data platform vision
• Foster an Agile, high-performance culture that values experimentation, collaboration, and rapid results
• Partner closely with engineering and AI research leaders to prioritize initiatives that maximize value from data investments
• Act as a bridge between technical and business stakeholders, translating complex data capabilities into clear business outcomes
• Stay at the forefront of data, AI, and machine learning trends- continuously identifying opportunities to apply emerging technologies for competitive advantage

Requirements:

• 8–10+ years of experience in data product management, product strategy, and data platform leadership, ideally within digital products or consumer ecosystems
• Demonstrated success building or scaling unified customer data platforms or enterprise data ecosystems
• Strong technical fluency in data architecture, pipelines, AI/ML model deployment, and data governance frameworks
• Proven ability to lead and inspire teams, manage cross-functional initiatives, and deliver measurable business impact through data
• Excellent storytelling and communication skills, with a track record of influencing at executive levels
• Deep passion for transforming data into personalized, immersive customer experiences