Project Manager

ICF is a global advisory and technology services provider seeking a Project Manager to lead technology initiatives supporting the Administration for Children and Families and the Children’s Bureau. The role manages project delivery, stakeholder engagement, business requirements, Agile activities, and User Acceptance Testing for solutions that improve APD lifecycle management and State and Tribal engagement processes.

Responsibilities:

• Lead planning, coordination, and delivery of technology initiatives that improve APD lifecycle management and State and Tribal engagement processes. Manage project schedules, milestones, risks, issues, dependencies, and status reporting to support successful delivery. Serve as the day-to-day coordination point with the ACF Tech PMO, including meeting cadence, environment and access requests, and action tracking across weekly technical check-ins
• Facilitate stakeholder engagement activities, including requirements workshops, interviews, working sessions, and solution reviews with Children’s Bureau staff, contractors, and State and Tribal partners. Build consensus across business and technical stakeholders and ensure alignment on priorities and deliverables
• Analyze business processes and define requirements for workflow automation, document management, tracking, reporting, and stakeholder relationship management solutions. Develop and maintain user stories, business requirements, process models, use cases, acceptance criteria, and traceability artifacts
• Collaborate with technical teams throughout the system development lifecycle to ensure solutions align with business objectives, support operational efficiencies, and address stakeholder needs. Provide guidance on backlog priorities, solution options, and implementation approaches
• Lead User Acceptance Testing activities, including test planning, test case development, test execution, defect management, and validation of business requirements. Ensure delivered capabilities meet user needs and support operational readiness and user adoption
• Support Agile delivery and continuous improvement efforts by participating in sprint planning, backlog refinement, solution demonstrations, release planning, and implementation activities. Identify opportunities to streamline processes and enhance system performance and stakeholder experience

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Business, Public Administration, Project Management, or a related field
• Eligibility to obtain and maintain a federal Public Trust clearance. Day-to-day work occurs within a federal (ACF) technology environment
• 5+ years of experience managing or leading IT projects, business analysis activities, or system implementation initiatives
• Experience supporting federal health and human services programs, particularly ACF, the Children's Bureau, or related organizations
• Knowledge of child welfare information systems, federal APD processes, CCWIS, or State and Tribal technology initiatives
• Experience delivering custom applications in cloud environments (AWS preferred), including AI-assisted or human-in-the-loop review workflows and phased federal security authorization (ATO) processes
• Strong leadership, facilitation, and stakeholder management skills
• Strategic thinker with the ability to connect business objectives to technology solutions
• Excellent analytical, problem-solving, and decision-making abilities
• Highly organized with the ability to manage multiple priorities and deliver high-quality results in a client-facing environment
• Demonstrated experience gathering and managing business requirements, facilitating stakeholder discussions, and translating business needs into system solutions
• Experience leading User Acceptance Testing and supporting software delivery using Agile methodologies
• Experience developing project plans, managing risks and issues, and coordinating cross-functional teams
• Strong written and verbal communication skills, including experience presenting to senior stakeholders and facilitating decision-making discussions