Director, Product Program Management

Ensemble Health Partners provides technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The Director, Product Program Management will build and lead the Product Program Management function, managing Product Program Managers, establishing playbooks and standards, and providing portfolio-level visibility, escalation support, and leadership partnerships across product and technology programs.

Responsibilities:

• Building and leading the team. You select, develop, and evaluate the Product Program Managers, assign them to pods, and set the bar for what good program management looks like at Ensemble
• Owning the discipline. The playbooks, templates, and norms the team runs on are yours to establish, improve, and enforce — in partnership with Product Operations, who own the underlying processes and tooling
• Owning the portfolio view. You aggregate program health, risk, and value realization across all pods into reporting that TPI leadership can compare and act on
• Serving as the escalation point. What your team can't clear, you clear — or you carry it to TPI leadership with options and a recommendation
• Owning the leadership-level partnerships. You work with Product Operations on how the operating model evolves, and with Product & Innovation and Engineering leadership on how the function serves their teams

Requirements:

• 10+ years of product program management or product-oriented project management experience, including driving software or technology products through a full development lifecycle
• Direct people-management experience: hiring or selecting team members, developing them, and conducting performance evaluations
• Experience managing a portfolio of programs, not just individual programs — including portfolio-level reporting, resourcing decisions, and cross-program risk management
• Fluency navigating a structured PDLC: gate criteria, phase transitions, and what a healthy program looks like at each stage
• Strong executive communication: you can carry a portfolio story, an escalation, or a hard tradeoff to senior leadership and land it
• Tolerance for ambiguity and real interest in building a new function, including the unglamorous parts
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
• Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States
• Prior experience standing up or leading a PMO, program management, or product operations function
• Healthcare, revenue cycle management (RCM) experience
• Familiarity with product and delivery tooling such as Aha!, monday.com, or Azure DevOps
• Experience working in an agile or similar scaled planning cadence