Customer Service Representative – Remote USA - NJ Incumbents

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. The Customer Service Representative will remotely support customers by resolving escalated or complex calls, researching issues, providing product or service information, and contributing to the success of the customer experience and team.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• You'll report to a Team Lead
• You'll contribute to the success of the customer experience and the overall success of the team

Requirements:

• • 6 months or more of customer services experience
• • High school diploma or equivalent
• • Recognize, apply and explain your product or service knowledge
• • Computer experience
• • High speed internet connection (>25mbps). A hardwired connection to your home router is required
• • A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)