Work from Home Inbound Customer Service (State of Florida)

SC Data Center, Inc. is a customer-centric business supporting warehousing, information technology, and contact centers. The company is seeking a Work at Home Inbound Customer Service Representative to address product-related concerns, take orders, verify information, track packages, and answer customer questions while navigating multiple computer systems.

Responsibilities:

• Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions
• Navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone

Requirements:

• This position is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.
• • Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• • AMD Ryzen 2nd Generation or newer OR
• • INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• • 8GB RAM or installed memory
• • 10GB of Free Hard Disk Space
• • Internet Download Speed: 10.0 MBPS
• • Internet Upload Speed: 5.0 MBPS
• • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
• • AMD 2.1GHZ or higher OR
• • INTEL 1.8GHZ or higher, OR
• • INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• • 4GB RAM or installed memory
• • Internet Download Speed: 4.0 MBPS
• • Internet Upload Speed: 2.0 MBPS
• • Keyboard: Function Keys (F-Keys)
• • Wired USB Headset
• • 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
• • 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
• • Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
• • Webcams are recommended (not required)
• • Dual monitors recommended (not required)
• • Minimum monitor size of 17+ inches recommended (not required)
• • External mouse recommended (not required)