Business Systems Analyst III (remote in IL)

First Citizens Bank is hiring a Business Systems Analyst III to provide strategic analysis and operational support for enterprise systems, with a focus on Hyland OnBase and Enterprise Content Management. The role gathers requirements, designs and optimizes workflows, analyzes and reports on system performance, and provides advanced technical support.

Responsibilities:

• Data & Content Analysis: Sources, compiles, and interprets system and document metrics. Analyzes data for accuracy, storage efficiency, and workflow performance, effectively communicating insights to stakeholders
• Requirements & Solution Design: Determines business and system requirements for Hyland OnBase and ECM initiatives. Communicates solutions through functional specifications, reports, project plans, and technical documentation. Identifies issues affecting document lifecycles or system processes, assists in remediation, and ensures regulatory compliance through rigorous testing and analysis
• Reporting & Optimization: Produces advanced operational reporting based on data analysis, user input, and system testing. Identifies patterns, system bottlenecks, and areas for improvement, developing automated workflow enhancements based on analysis results
• System Administration & Support: Provides expert Tier 2/3 technical support for OnBase and related ECM platforms by resolving escalated inquiries, maintaining system stability, and continuously improving the end-user experience. Implements recommended system modifications and upgrades while serving as an enterprise resource to guide business units on platform capabilities and data output

Requirements:

• Bachelor's Degree and 4 years of experience in Systems Support, Business Analytics, or Enterprise Content Management (ECM) Operations Support; OR High School Diploma or GED and 8 years of relevant experience
• Hands-on experience administering, configuring, or supporting the Hyland OnBase platform (e.g., Workflow, Unity Client, Document Types, Keywords, or Reporting Dashboards)
• Active credentials such as OnBase Certified System Administrator (OnBase Administrator Associate/Professional / OCSA), OnBase Certified Workflow Administrator (OCWA), OnBase Certified WorkView Administrator (OCWV), or OnBase Certified Support Specialist (OCSE)
• Industry certifications focused on content lifecycle, metadata, and compliance, such as the AIIM Certified Information Professional (CIP) or Information Governance Professional (IGP)
• Certifications such as IIBA CBAP/CCBA (for requirements gathering) or familiarity with SQL and relational databases for custom reporting and troubleshooting