Business Systems Analyst, Infrastructure - Field Services (Grand Forks, ND)

CHS Inc. is hiring a Business Systems Analyst for its IT Global Infrastructure Service Delivery team. The role supports infrastructure products and services through the project lifecycle, coordinating with IT teams, business stakeholders, and vendors to implement and support reliable solutions across regional locations.

Responsibilities:

• Provide consistent and satisfactory customer service to internal customers and colleagues, operating with a strong sense of accountability and integrity
• Build relationships with internal customers, business partners, IT colleagues and 3rd party vendors and suppliers
• Follow all IT, Global Infrastructure and team policies and procedures
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions
• Work with other IT analysts, engineers, and business stakeholders to do the following:
  • Understand and document the business case and how systems function end-to-end in the current state, focusing particularly on requirements and dependencies for infrastructure components or services
  • Assist with the design, upgrade, and monitoring of systems
  • Determine hardware required to support business systems and processes
• Provide on-site technical support and issue remediation for core infrastructure, business systems and operational technology at CHS locations in the region as needed
• Lead or co-lead work efforts that aim to deliver core infrastructure services
• Lead technology preventative maintenance program for IT and business systems, including system refreshes and software upgrades
• Document use cases, business requirements and system requirements
• Coordinate staging, installation and configuration of new or upgraded systems
• Create diagrams and process flows
• Document and process issues, enhancement requests and feedback from business partners
• Manage and resolve incidents and break-fix issues using ServiceNow
• Procure new gear and hardware for work efforts using a standard enterprise purchasing system
• Participate and collaborate with the Service Delivery team using Agile & Kanban
• Recruit and manage Smart Hands contractors for on-site field work as needed
• Perform other responsibilities as needed or assigned

Requirements:

• High School Diploma (or equivalent)
• 2+ years of experience as a business systems analyst, infrastructure analyst to include one or more of the following:
• Experience gathering business and system requirements, writing use and test cases, and developing specifications, diagrams, and flowcharts
• Experience with infrastructure centric projects working with desktop, server, LAN/WAN and firewall technologies
• Experience with firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites
• Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or a related field
• 2+ years direct or indirect leadership experience on small to medium-size technology initiatives, projects or work efforts
• Experience with point-of-sale platforms, especially Epicor, and fuel-management systems/fuel controllers
• Experience with industrial automation systems, like Kahler Automation
• Experience working with Azure DevOps
• Knowledge of system and network development methodologies including Agile
• Knowledge of performance improvement methodologies including LEAN
• Management or coordination of 3rd party vendors and suppliers
• Ability to work in a cross functions team environment without direct supervision, with teams consisting of both IT and business process owners
• Demonstrated comfort and knowledge of project coordination concepts, including drafting charters, establishing and managing to timelines and milestones, conducting stakeholder analysis, and drafting status reports
• Familiarity with O365, especially Teams, Visio and PowerPoint
• Demonstrated problem-solving and critical thinking skills