Associate Sales Manager - SMB Outbound Sales - (Remote)

Yelp is hiring an Associate Sales Manager to lead and develop a team of Account Executives in a high-volume outbound sales environment. The role focuses on coaching, driving sales activity and performance, improving conversion and revenue results, and ensuring clear communication with prospective clients.

Responsibilities:

• Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

Requirements:

• at least two years of outbound sales experience
• Minimum of 2 years sales experience
• Are well-versed in selling digital products to SMBs and using Salesforce CRM
• Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements
• Excellent communication, organizational, and time management skills; highly organized and able to manage full calendars, documentation, follow-ups, and consistently hit goals
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED
• Process-driven; follows policies and best practices, escalates when needed
• Coachable; actively seeks and implements feedback
• Demonstrates leadership potential, a strong interest in coaching and development, and the ability to motivate peers and share best practices