Sales Manager - SMB Outbound Sales - PST/MDT (Remote)

Yelp connects people with local businesses through its platform and advertising solutions. The Outbound Sales Manager will lead, coach, and develop a team of Account Executives selling digital advertising solutions to small local businesses, while driving outbound activity, performance, and revenue growth.

Responsibilities:

• Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

Requirements:

• Please note that while this role will operate remotely, it is required that the candidate resides in the Western Region of the United States. This includes candidates in Pacific Time, Mountain Time, and Arizona Time Zones
• Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
• Are well-versed in selling digital products to SMBs and using Salesforce CRM
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth
• Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements
• Excellent communication, organizational, and time management skills
• Comfortable working in a fast-paced, remote-first environment
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot