About this role

Location: Rocky Mount, NC
Duration: 12 Months

Required Skills & Experience :

Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services.
Demonstrated experience working across the full product lifecycle, including discovery, prioritization, delivery, launch, measurement, and continuous improvement.
Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments.
Strong ability to balance user needs, operational constraints, business objectives, policy requirements, and technical considerations when making product decisions.
Experience conducting user research, usability testing, customer interviews, service design activities, or other customer-centered product discovery practices.
Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
Preferred experience working in government, transportation, financial services, healthcare, or other policy- or regulation-constrained environments.

Soft Skills :

Strong written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences.
Ability to influence decisions and build alignment across stakeholders without direct authority.
Strong facilitation and active listening skills, particularly when working with customers, frontline staff, and leadership.
Comfortable navigating competing priorities, making tradeoffs, and driving decisions forward.
Collaborative, adaptable, and resilient in fast-paced environments with evolving priorities.

Education:

Bachelor's degree in a related field or equivalent professional experience.
Relevant fields may include business, public administration, information systems, computer science, engineering, design, human-computer interaction, communications, or related disciplines.
Product management, Agile, Scrum, service design, UX research, or customer experience certifications are a plus but not required.

Product Manager in Rocky Mount, NC

Key skills