Healthcare IT Operations Project Manager

Key Position Highlights

• Location: Columbia, SC (SC residents or willing to relocate prior to start at own expense)
• Work Arrangement: Onsite for initial 30–90 days, transitioning to Hybrid (minimum 3 days/week onsite)
• Interview Process: 1-Round Virtual Interview

Core Responsibilities

• Operations & Vendor Management: Lead support for claims, MCO enrollment, and encounter processing systems while monitoring vendor SLAs.
• Incident & Release Management: Direct production support, release readiness, and manage after-hours incident escalations.
• Team Leadership & Process Design: Direct a technical support team, write SOPs/desk aides, and ensure compliance with security standards (CMS, SSA).

Must-Have Skills & Qualifications

• Project/Program Management: 5+ years managing system implementations or major enhancements.
• Healthcare Operations: 3+ years managing system operations or administrative functions in a healthcare environment.
• Availability: Proven ability to manage on-call and after-hours incident support.
• Education: Bachelor’s degree in a Technical, Business, or Healthcare field (or 5+ years equivalent experience in Business/Systems Analysis or App Development).

Top Preferred Skills

• Deep domain knowledge in Medicaid Enterprise Systems (MMIS), eligibility, and enrollment.
• Hands-on experience with ticketing systems and drafting Standard Operating Procedures (SOPs).
• AWS Cloud Certifications are a strong plus.