Business Operations & Workforce Management Analyst, Styling

Stitch Fix’s Styling team delivers personalized client experiences while balancing Stylist capacity, operational efficiency, and business needs. The Business Operations & Workforce Management Analyst develops workforce plans, analyzes operational performance, and partners with Styling leadership and Finance to improve productivity, client experience, and alignment with business goals.

Responsibilities:

• Develop and maintain workforce capacity models to match Stylist capacity to client demand, especially as we scale new synchronous and asynchronous communication channels
• Proactively identify and resolve roadblocks to productivity based on capacity planning
• Integrate operational plans into company-wide financial cycles, ensuring real-time visibility into Stylist capacity, productivity, and client experience
• Lead high-impact projects, from optimizing work output to designing KPIs and performance measures that improve Stylist efficiency and client satisfaction
• Partner with Finance and leadership to align workforce strategies with company goals, balancing quality, cost efficiency, and team well-being
• Build actionable dashboards and analyses using SQL and BI tools (e.g. Looker, Metabase) to help Styling leaders make agile decisions
• Use AI tools (e.g., ChatGPT, Copilot) to improve efficiency and outcomes
• Work with core tools and systems relevant to the role
• Comfort learning and applying new technologies

Requirements:

• 5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy
• Have deep expertise with WFM tools (e.g., Playvox, Aspect, Nice, or similar) as well as confidence managing staffing without a workforce platform
• Have advanced data skills in SQL and business intelligence tools
• Are an exceptional communicator who can simplify complex concepts for senior audiences, making data-driven recommendations that they trust
• Experience leading cross-functional initiatives with proven results and know how to inspire and support others
• Experience utilizing AI tools for analysis and the simplification and automation of tasks
• Are a proactive problem-solver who thrives in a fast-paced, remote environment and is driven by delivering measurable impact
• Believe in balancing people, process, and technology to create an exceptional client and Stylist experience
• Contact center or client-facing operations are a big plus
• Workforce Management System administration experience
• Experience interfacing with payroll and time-tracking systems
• Lean Six Sigma Certification