About this role

Job Title – Operations & Insights Analyst

Experience: 1–2 Years

Location: Bangalore / Hyderabad

Role Overview

We are seeking an Operations & Insights Analyst who can bridge data and business operations. This role focuses on improving operational efficiency, generating actionable insights, and communicating findings through clear presentations. The ideal candidate is process-oriented, comfortable working with data, and skilled at collaborating with cross-functional stakeholders.

Key Responsibilities

• Analyze data to identify trends, inefficiencies, and improvement opportunities

• Support day-to-day operational reporting and track key metrics, SLAs, and performance indicators

• Use SQL (basic to intermediate) to extract data for reports, dashboards, and ad-hoc analysis

• Translate insights into clear, structured presentations for leadership and business teams

• Collaborate with operations, program, and business teams to understand processes and pain points

• Recommend and support process improvements using data-backed insights

• Ensure accuracy, consistency, and timeliness of operational reports

• Assist in documenting processes, workflows, and standard operating procedures (SOPs)

Required Skills & Experience

• 1–2 years of experience in operations, process analytics, business analysis, or a similar role

• Strong presentation and storytelling skills (PowerPoint / Google Slides)

• Excellent verbal and written communication skills

• Basic to intermediate SQL for data extraction and analysis

• Strong problem-solving and analytical thinking abilities

• Experience handling operational tasks, tracking metrics, and managing recurring deliverables

• Ability to work with multiple stakeholders and manage priorities effectively

• Exposure to process frameworks

DA - Process Specialist

Key skills

About this role