Job Title:
Technical Support Analyst
Skills:
Technical Support, Customer Service, CCVT, Configurations, CAD Understanding
Skills Details:
• Strong customer service and communication abilities.
• Advanced troubleshooting skills in CCTV, access control, intrusion systems, and networking.
• Ability to read technical diagrams and understand CAD-based designs.
• Strong organizational, analytical, and documentation skills.
• Ability to manage multiple tasks independently in a fast-paced environment.
Description:
The Security Service Agent provides remote technical support and customer service for electronic security systems, including burglar alarms, CCTV, access control, and other low‑voltage technologies. Working in a call‑center environment, this role serves as the primary customer contact for troubleshooting, diagnostics, system programming, and incident resolution. The agent handles inbound service requests, performs remote maintenance, supports escalations, and ensures high-quality documentation and communication. The position also contributes to continuous improvement efforts, assists with onboarding and mentoring teammates, and collaborates with supervisors to maintain service-level commitments.
Qualifications:
• High school diploma required; technical certification preferred.
• 5–7 years of experience in electronic security system support or field service.
• Hands‑on experience with platforms such as Avigilon, Honeywell, Bosch, and similar systems.
• Previous experience in low-voltage installation, diagnostics, and repair.
Additional Skills & Qualifications:
• Responding to support calls, maintenance requests, and after‑hours emergencies.
• Diagnosing and resolving hardware/software issues across security platforms.
• Performing remote system testing, configuration updates, and preventative maintenance.
• Programming and supporting CCTV, and networked security devices.
• Reading and interpreting wiring diagrams, schematics, and system documentation.
• Documenting all service work and participating in performance and workflow improvements.
• Supporting team operations through mentoring, escalation handling, and SLA compliance.
Work Environment:
On-site. 5 days a week.
Description
Looking for a technical support rep who has 5+ year's of experience in a blended role. We would like to have someone with some CCTV or security system support knowledge as well.
Skills
Technical support, Customer service, Troubleshooting, CCTV, Security system, Service desk, Hardware, Desktop, Help desk support, Support, Windows 10, Active directory, Application support, Phone support, Windows, Office 365
Top Skills Details
Technical support,Customer service,Troubleshooting,CCTV,Security system,Service desk,Hardware,Desktop,Help desk support,Support,Windows 10,Active directory
Additional Skills & Qualifications
none
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract to Hire position based out of Buffalo Grove, IL.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Buffalo Grove,IL.
Application DeadlineThis position is anticipated to close on Sep 14, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
