Bilingual IT Support Specialist

Job Title: Bilingual IT Support Specialist

Job Location: Longueuil, QC

Job Type: Contract

Pay Range: $27.00hr - $32.00hr

Job Overview:

Our client is searching for an experienced IT Support Specialist for their Longueuil office. The successful candidate will have significant experience in supporting a fast-paced, high-growth environment. The candidate should be comfortable working as part of a distributed team and will primarily support operations in the Montreal and Longueuil sites, as well as providing remote support across the US, Mexico, Canada, and Eastern Europe.

Responsibilities:

• Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
• Assist with AV setup for internal meetings and events.
• Support and assist employees using AV systems, both onsite and remote including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing.
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch).
• Manage Okta, Google, and software service administration.
• Deploy and support software to end-users.
• Respond to support requests at the IT Helpdesk both in person and via the ticketing system.
• Manage inventory for hardware and software.
• Collaborate with points of escalation to improve the end-user experience.
• Improve and update internal and user-facing knowledge base documentation.

Requirements:

• Strong verbal and written communication skills in French and English.
• A positive, service-oriented attitude with a customer obsession mindset.
• 2-3+ years of experience in IT support roles.
• Basic to intermediate networking skills, including an understanding of servers, switches, and WiFi.
• AV support experience.
• Experience with administration of Apple computer products using enterprise management tools.
• Knowledge and hands-on experience managing Windows laptops and desktops.
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
• Strong macOS hardware and software troubleshooting experience.
• Solid critical thinking and problem-solving skills.
• Due to nature of job The candidate must have Ability to lift 50+ pounds.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities