REMOTE Customer Service Representative

Morgan Wood Products is hiring a Customer Service Representative to support customers seeking assistance with Social Security benefits. The role involves answering inquiries, resolving complaints, providing information by phone, email, or in person, and maintaining accurate customer records in a fully remote work-from-home setting.

Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on services
• Collects and enters information for services
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Performs other related duties as assigned

Requirements:

• Must be able to talk on the phone and type at the same time
• Excellent reading, writing, and verbal communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Reliable and dependable attendance
• This job requires a minimum of a high school diploma or G.E.D
• two years of telephone customer service or previous call center experience
• Telephone experience is required
• Experience using computers and performing data-entry functions
• Remote workers must be based in the United States and
• must reside in one of the following states:  FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV
• Associate's degree is preferred
• Auto dialer experience is highly preferred