HR Generalist / HR Business Partner

Airbnb is a global travel and hospitality company, and it is seeking an HR Generalist to support employee experience delivery across the Americas. The role partners with managers, employees, Business Talent teams, Centers of Expertise, and functional teams to resolve employee matters, support talent programs, maintain HR data, and provide organizational insights.

Responsibilities:

• Partner with Business Talent teams to support the Employee Experience/People strategy for the defined business team(s). Serve as a key HR point of contact for business team(s) and activities to which the HR Generalist is aligned, and determine the best course of action to address and resolve people matters
• Gain strong understanding of the business, and business strategies and roadmaps
• Partner with Business Talent teams on function specific projects
• Intake, analyze, identify and execute plans and solutions to effectively address a broad range of employee matters. Collaborate with appropriate EX partners where needed
• Advise and coach people managers and employees on matters that require intervention and functional guidance. Help the workforce gain skills to operate effectively as business grows and scales
• Build awareness among managers and employees of EX self service support. Wherever possible, enable the workforce to effectively resolve inquiries and matters independently
• Partner with EX Centers of Expertise (COEs) to plan, manage and support cyclical programs including (but not limited to) performance management, annual compensation reviews, talent reviews and employee listening. Share content and process feedback with COE teams to ensure continuous improvement
• Partner with key functional teams to ensure a stellar client experience including the Legal team to ensure compliance with employment regulations; Total Rewards in relation to compensation and benefits clarity and guidance; Talent Ops on talent processes/projects
• Detect potential trends and patterns to inform organizational insights and contribute towards proactive planning and issue mitigation
• Understand and track key performance indicators (KPIs) and metrics to manage performance, trends and impact
• Maintain and update all HR data accurately within Workday
• Promote, strengthen and embed Airbnb Core Values and Diversity and Belonging across the organization

Requirements:

• 8+ years of progressive HR experience in fast moving, high growth, global companies
• Deep experience/expertise in 4+ functional HR areas (HRBP, Compensation, Recruiting, Employee Relations, Talent Management, etc.)
• Deep experience in and knowledge of core HR disciplines, including HR Operations, Compensation, Benefits, Recruiting, Employee Relations, Talent Management, Organization Design and Change Management
• Deep understanding of how business works and how specific business teams and functions interrelate to and drive Airbnb's one company roadmap and goals
• Strong experience balancing between the big picture and driving deep into details; enjoys and thrives in working “the whole stack” - no assignment is too big or small
• Proven problem solving experience. Strong at analyzing and understanding core elements  of situations and developing options to solve problems effectively with high quality outcomes
• Well developed investigative skills to resolve sensitive employee issues
• Extremely strong ability to perceive, understand, judge and come to a reasonable and logical conclusion in order to enable the best outcome in any given situation
• Use and presentation of data to influence business leaders to make meaningful recommendations with headcount planning, attrition analytics, and employee survey results
• Experience influencing, informing and strategizing with managers and leaders. Extremely effective at reading the room to guide business and organizations towards progress
• Extremely strong communication (written, verbal and electronic) and relationship building skills. Adept at quickly distilling issues and aligning others towards joint goals and outcomes
• Self directed and also extremely effective at collaborating with partners and employees at every level across different teams, functions and  regions
• Deep sense of curiosity and enjoys learning how things work and delights in solving thorny problems responsibly and creatively
• BA/BS degree in HR related field
• Experience using Google Suite to collect, analyze, and visualize HR data
• Experience and knowledge using AI platforms and tools to manage work products and outcomes
• Strong commitment to customers and the customer experience (internal and external customers)
• MA/MS preferred
• Educational specialization is highly preferred (Organizational Behavior, Organization Development, Employment Law, Compensation, Statistics, Business, etc)
• Experience using Workday is highly preferred