Regional HR Business Partner – Southwest

RockForce is a live events company providing event production, workforce solutions, technology, and payroll services. The Regional HR Business Partner will provide hands-on day-to-day HR support across Southwest operations, focusing on employee relations, investigations, onboarding, documentation, compliance, and field support.

Responsibilities:

• Serve as the primary day-to-day HR contact for employees and operational teams throughout the Southwest region
• Receive and respond to employee complaints, concerns, and workplace issues in accordance with established HR procedures
• Conduct timely, thorough, and objective workplace investigations
• Interview complainants, respondents, witnesses, and other relevant individuals
• Maintain detailed investigation notes and supporting documentation
• Prepare investigation summaries and findings for review by the Head of Human Resources
• Track open employee relations matters and ensure required follow-up is completed
• Identify and promptly escalate matters involving significant legal, safety, employee relations, or business risk
• Draft corrective actions and other employee relations documentation for review and approval by the Head of Human Resources
• Maintain appropriate confidentiality when handling sensitive employee matters
• Maintain a visible and accessible HR presence throughout the Southwest region
• Build effective working relationships with employees and operational teams
• Understand the workforce, operational, and cultural dynamics of the markets supported
• Serve as the connection between Corporate HR and Southwest field operations
• Respond to routine employee questions regarding HR processes, workplace expectations, and available resources
• Identify recurring employee concerns, process gaps, or regional trends and communicate them to the Head of Human Resources
• Travel to worksites, venues, offices, and other locations when an in-person HR presence is needed
• Partner with Recruiting, Payroll, Operations, and Corporate HR to support a smooth onboarding experience
• Serve as a regional HR contact for newly hired employees
• Provide regional and culturally aware HR interactions throughout the onboarding process
• Help ensure employees receive required HR information and understand available resources and reporting channels
• Identify recurring onboarding issues and communicate them to the Head of Human Resources
• Support implementation of onboarding processes established by Corporate HR
• Assist with approved employee communications and HR initiatives
• Prepare accurate and timely employee relations documentation
• Draft investigation summaries, corrective actions, employee communications, and related HR materials
• Maintain organized employee relations and investigation files
• Ensure documentation is factual, objective, complete, and submitted timely
• Track required employee acknowledgments and HR documentation
• Follow established recordkeeping and confidentiality requirements
• Submit documentation requiring final review or approval to the Head of Human Resources prior to distribution
• Maintain working knowledge of federal, state, and applicable local employment requirements within the assigned region
• Monitor regional practices and identify potential compliance concerns
• Promptly escalate potential employment law, employee relations, safety, or policy risks
• Assist Corporate HR with audits, compliance reviews, investigations, and related initiatives
• Support required training and compliance activities as directed by the Head of Human Resources
• Ensure established HR processes are followed consistently throughout the region
• Maintain appropriate supporting documentation
• Maintain awareness of regional workforce trends, including employee relations activity, attendance concerns, turnover, onboarding challenges, and recurring employee issues
• Track and report regional HR activity as requested
• Support hourly, temporary, project-based, and field employees throughout the region
• Coordinate with Safety, Operations, Payroll, Recruiting, and other departments when employee matters require cross-functional involvement
• Participate in onsite HR support for investigations, employee meetings, significant events, or workforce matters as needed
• Provide the Head of Human Resources with visibility into significant regional trends, risks, and employee concerns

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience
• 5+ years of progressive Human Resources experience
• Demonstrated employee relations and workplace investigation experience
• Experience supporting hourly, field-based, multi-location, or geographically dispersed employees
• Working knowledge of employment practices and HR compliance
• Ability to conduct investigations and prepare clear, professional documentation
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Sound judgment and ability to recognize when matters require escalation
• Ability and willingness to travel throughout the Southwest region
• Must reside in Texas or be willing to relocate to Texas
• Experience supporting high-volume workforces
• Experience in live entertainment, events, staffing, hospitality, construction, logistics, production, or a similar operational environment
• Multi-state HR experience
• Experience supporting multiple business entities or operating units
• SHRM-CP, PHR, or similar HR certification