Senior Sales Account Executive, BPO / CX Solutions (US)

Compass Experience Labs is a full-service business process outsourcing company focused on customer experience, employee service, and IT infrastructure solutions. The Senior Sales Account Executive will own the full sales cycle, from prospecting and consultative selling through negotiation and closing, while building pipeline and driving new revenue across multiple industries.

Responsibilities:

• Prospecting & lead generation. Actively and consistently source and qualify new leads across target industries via email, LinkedIn, and phone outreach
• Full sales-cycle management. Own the deal from initial contact through pitching services, negotiating terms, and closing
• Pipeline management. Maintain accurate, real-time data in our CRM (HubSpot) to ensure precise forecasting and reporting
• Consultative selling. Diagnose each prospect's needs and lead a solution-based sell that shows how great customer care drives revenue, not just cost
• Product expertise. Develop deep knowledge of our BPO services — Customer Support, HR / Employee Support, and IT Help Desk — and articulate clear value propositions to prospects
• Multi-level navigation. Sell to multiple levels of an organization, from practitioners to directors to executive decision-makers
• Deal economics. Understand pricing and negotiate confidently to close profitable business
• Market and CX fluency. Follow trends across the industries you sell into, and stay current on customer service tools, platforms, and competitors
• Be a customer service champion. Articulate why exceptional CX belongs at the center of every business and can be a growth engine
• Sales operations support. Assist the broader sales team with data management, reporting, and maintaining the integrity of HubSpot as needed

Requirements:

• • 5+ years of direct sales experience closing and exceeding quota, selling to multiple levels of an organization — ideally within the BPO / CX outsourcing industry
• • A true hunter's mindset — you self-source, you chase, and you close
• • Strong consultative sales skills; you determine a prospect's needs and connect them to outcomes
• • CRM proficiency: independently manage the full pipeline and report accurately in our CRM; hands-on HubSpot experience is highly preferred, with Apollo and Surfe also preferred
• • Comfort owning deal economics and leading price negotiations
• • Familiarity and comfort using AI tools (e.g., Claude, ChatGPT, Gemini) to accelerate research, prospecting, outreach, and day-to-day productivity
• • A passion for customer care
• • Experience in a service environment; start-up experience a plus
• • A network of potential clients across one or more of our target industries (financial services, F&B, restaurants, hospitality, insurance, pharma, retail, e-commerce, and more)
• • Demonstrated proficiency in Google Workspace, including Docs, Sheets, Slides and Drive for daily collaboration
• • Willingness and ability to travel approximately 40% of the time for industry conferences, client and in-person sales meetings, business development activities, and other strategic engagements
• • Excellent verbal and written communication skills
• • Strong presentation and negotiation abilities
• • Self-directed learner who proactively closes knowledge gaps and turns new industry knowledge into practical, high-quality work
• • Self-starter with a results-oriented mindset and the ability to work independently
• • Comfortable sending cold emails, making cold calls, and initiating outreach via professional networking sites
• • Highly organized and attentive to detail, particularly regarding data entry and reporting
• • Bachelor's degree in business, marketing, or a related field is highly preferred