INBOUND CUSTOMER SERVICE REPRESENTATIVE - MINNESOTA

Arrowhead Promotion and Fulfillment Co. is an equal opportunity employer seeking dedicated customer service professionals. The Inbound Customer Service Representative will assist customers with orders, program registration, product information, rebates, and general inquiries by phone and web while maintaining accuracy and professionalism.

Responsibilities:

• Assisting customers with web/phone orders, program registration, and order/rebate inquiries
• Providing product information
• Addressing general customer service inquiries in a friendly and professional manner

Requirements:

• • Excellent communication and problem-solving abilities
• • Detail-oriented and highly accurate in your work
• • Ability to multitask and support other departments as needed
• • Pleasant voice, good grammar, and strong writing skills
• • Typing speed of 25-30 WPM
• • Capability to handle 40-60 calls per day with efficiency
• • Ability to be available for taking calls for 80% of your day
• • Proficiency in basic computer knowledge and skills
• • Tactful handling and de-escalation of stressful situations
• • Adaptability in a dynamic environment
• • Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII)
• • Consistent attendance record
• • Applicants must be authorized to work for any employer in the U.S. without sponsorship
• • High school diploma or general education degree (GED)
• • Previous related experience and/or training, or an equivalent combination
• • Location: Minnesota (candidates from the Grand Rapids area preferred)
• • Fluency in French or Spanish is a plus