Bilingual Insurance Customer Service Support Associate

TTEC is a global customer experience company that helps leading brands build engaged and profitable customer experiences through humanity and technology. The Bilingual Insurance Customer Service Support Associate will support external brokers by educating them, resolving insurance-related issues, and providing concierge-level service throughout the customer lifecycle.

Responsibilities:

• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Requirements:

• Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States
• Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need
• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in