Customer Marketing Manager

Concentrix is a global technology and services company that supports leading brands through data, industry expertise, and technology solutions. The Customer Marketing Manager will build client advocacy by identifying success stories, developing case studies, managing reference programs, securing approvals, and collaborating with Sales, Account Management, Delivery, PR, and Marketing teams.

Responsibilities:

• Partner with Sellers and Account Managers to identify new logo wins and significant project milestones
• Assess opportunities for website announcements, news releases and coordinated communications
• Work with PR and Communications teams to amplify client stories appropriately
• Engage clients professionally and positively to secure approvals and participation
• Proactively identify strong case study and reference opportunities across services and product engagements
• Develop written, video and presentation-ready client stories
• Ensure stories are commercially relevant and aligned to priority industries and propositions
• Maintain a structured pipeline of publishable and referenceable content
• Build and scale a structured client reference programme that supports Sales and Marketing
• Recruit and nurture client advocates for speaking engagements, events and PR opportunities
• Develop Customer Advisory Boards or similar engagement forums where appropriate
• Track reference usage and ensure a positive, professional client experience throughout
• Build strong relationships with Sellers, Account Managers and Delivery teams
• Educate internal teams on how and when to surface client stories
• Balance commercial ambition with client relationship sensitivity
• Identify opportunities for joint client awards and industry recognition programmes
• Partner with PR and Marketing to manage submissions
• Ensure client success is visible in the right forums

Requirements:

• • Fluent English speaker
• Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role
• • Experience working in enterprise services, SaaS or technology environments
• • Demonstrable track record building and managing client case study and reference programmes
• • Experience working directly with Sales and Account Management teams
• • Strong stakeholder management skills, including navigating client approvals and sensitivities
• • Excellent written communication skills with strong commercial judgement
• • Professional presence and confident client-facing communication style
• • Positive, client-friendly energy
• • Commercially aware and relationship-focused
• • Confident engaging senior client stakeholders
• • Highly organised and process-oriented
• • Proactive and opportunity-driven
• • Trusted partner to Sales and Account teams
• In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position
• Must reside in the United States or have a valid U.S. address for residence
• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature
• • Experience in both services and product-led environments
• • Exposure to enterprise PR and communications processes
• • Experience establishing or managing Customer Advisory Boards
• • Familiarity with CRM systems and reference tracking tools