Sr. Business Information Analyst

Chevron Federal Credit Union is one of the largest credit unions in the country, emphasizing a culture of teamwork and work-life balance. The Sr. Business Information Analyst serves as a senior strategic analytics partner to stakeholders, delivering financial and operational intelligence to support decision-making and performance initiatives.

Responsibilities:

• Gather, integrate, and analyze data from multiple sources, including database systems, Accounting, and cross-functional teams, to perform profitability analysis across product lines, member segments, branches, and risk profiles. Identify key profitability drivers and make recommendations to improve profitability
• Maintain, enhance and apply Activity-Based Costing (ABC) methodologies, profitability allocation assumptions, and cost account processes used to support enterprise profitability analysis and strategic financial decision-making. Evaluate costing assumptions, operational drivers, and business processes to identify opportunities for improved financial performance, resource optimization, and operational efficiency
• Partner with Accounting to reconcile profitability analyses with financial statements, understanding line of business methodology differences from Generally Accepted Accounting Principles (GAAP)
• Lead real estate portfolio stress testing, reserve analytics, and forward-looking credit risk assessments to evaluate portfolio exposure and potential loss scenarios under varying economic conditions
• Support enterprise Current Expected Credit Loss (CECL) methodologies through ownership of real estate reserve analysis, scenario modeling, and portfolio-level forecasting assumptions
• Analyze and benchmark Credit Union financial and operational performance against peer institutions to identify competitive positioning, performance trends, and opportunities for improvement
• Architect and deliver enterprise business intelligence solutions, executive dashboards, and advance reporting frameworks supporting strategic, financial, and operational performance management through Power BI
• Collaborate with Business, Technology, Strategy, and Data Management teams to evaluate data systems, streamline data extraction processes, and develop efficient data structures to support reporting, analytics, and business intelligence initiatives
• Perform routine and ad hoc analysis for business units, including ongoing monitoring of deposit drivers and proactive communication of key trends, risks, and insights to senior management
• Develop and maintain forecasting models to predict loan growth, deposit trends, and member behavior patterns in support of strategic and operational planning
• Provide analytical and reporting support across various Credit Union departments and initiatives based on organizational priorities and business needs
• Serve as a key analytics partner supporting enterprise strategic planning, and executive decision-support initiatives including corporate metric development, and optimization of the enterprise data warehouse to enhance organizational reporting and analytics capabilities
• Support member experience initiatives through analysis of survey feedback and member insights
• Mentor and provide guidance to junior analysts while collaborating across the Business Analytics team on shared projects, cross-functional initiatives, and continuous improvement efforts
• Utilize advanced analytics platforms and tools, including Databricks, to develop data-driven insights, improve analytical efficiency, and support strategic business solutions
• Perform additional duties and responsibilities as assigned in support of departmental and organizational objectives

Requirements:

• Minimum of 7 years of related professional experience preferred, including at least 5 years of analytics experience within retail banking, consumer lending, or financial services environments
• Bachelor's degree in Analytics, Finance, Business, Economics, Statistics, Computer Science, or a related field preferred; equivalent combination of education and relevant experience may be considered
• Demonstrated experience developing advanced reporting solutions, data analytics, financial models, and statistical forecasting methodologies
• Strong consultative, communication, and relationship-management skills with the ability to translate complex analysis into actionable business insights
• Responsible for ensuring the accuracy, timeliness, quality, and professionalism of all assigned work and deliverables
• Strong ability to design and execute analyses that translate complex data into actionable business insights and strategic recommendations
• Demonstrated critical thinking skills with the ability to balance analytical rigor and creative problem-solving
• Ability to make sound recommendations and business decisions using incomplete or evolving data sets
• Effective communication skills with the ability to present complex analytical concepts and findings to non-technical audiences in a clear and meaningful manner
• Ability to work independently with strong initiative while also collaborating effectively within cross-functional teams
• Solid understanding of financial statements, banking operations, and financial products
• Extensive experience working with large and complex datasets; database management experience preferred
• Strong SQL programming and query development skills required
• Experience working with enterprise data warehouses and relational database environments
• Ability to adapt to modern data platforms in the future
• Working knowledge of data mining, statistical analysis, and predictive modeling techniques, including regression analysis, clustering, decision trees, probability analysis, and hypothesis testing
• Ability to read, interpret, and analyze information from systems and documents including account records, agreements, vendor contracts, business publications, professional journals, technical procedures, governmental regulations, and policy manuals
• Strong written communication skills with the ability to prepare, edit, and proofread reports, procedures, presentations, and business correspondence using proper grammar, spelling, and professional formatting
• Ability to effectively present information, explain complex concepts, and respond to questions from management and employees across the organization
• Strong verbal communication and interpersonal skills with the ability to communicate clearly, tactfully, and professionally with members, volunteers, vendors, and employees at all organizational levels
• Advanced proficiency in Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook, with experience utilizing advanced features and functions
• Proficient keyboarding and data entry skills, including 10-key proficiency by touch
• Ability to quickly learn and adapt to specialized software applications, reporting tools, and business systems
• Demonstrates collaboration and teamwork within and across departments, fostering positive working relationships throughout CFCU
• Ability to build and maintain effective working relationships with individuals at all levels of the organization
• Acts with integrity, professionalism, and sound judgment in support of members, employees, and CFCU's mission and values
• Demonstrated ability to maintain strict confidentiality of member, employee, and Credit Union information
• Maintains a professional demeanor while treating members and coworkers with courtesy, respect, and inclusivity
• Delivers exceptional service to members and internal partners by proactively identifying solutions, overcoming obstacles, and driving continuous improvement
• Ability to understand and align with our core competencies through daily projects and tasks
• Familiarity with statistical and analytical tools such as SSAS Data Mining, SPSS, SAS, or similar platforms preferred
• Experience developing reports and dashboards using business intelligence and data visualization tools such as Power BI or Tableau
• Working knowledge of Databricks, Python, and R for data analysis, automation, and advanced analytics preferred