Principal HR Business Partner (G&A)

Toast creates technology that helps restaurants and local businesses succeed in a digital world. The Principal HR Business Partner will serve as a strategic HR partner to G&A functions, advising senior leaders on organizational design, restructuring, performance management, people programs, and workforce analytics.

Responsibilities:

• Partner with G&A SVPs, VPs, and Senior Directors to design and evolve org structures that scale; serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity
• Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation
• Drive consistent, high-quality performance calibrations across Legal & Compliance, Finance teams, and our People & Places function — building leader capability and ensuring fair, differentiated outcomes
• Champion a culture of clear expectations and candid feedback; help leaders understand what "raising the bar" looks like in practice
• Exercise sound judgment and strict confidentiality in handling sensitive people data, restructuring plans, and performance information — knowing what to hold close, what to escalate, and when
• Cultivate an AI "Builder" approach by adopting and testing AI solutions to address challenges at scale
• Use engagement data, pulse surveys, and qualitative signals to surface org health risks and partner with leaders on action planning
• Serve as the G&A voice in the design and rollout of company-wide people programs — ensuring compensation cycles, leveling frameworks, and engagement initiatives land effectively
• Bring an analytical lens to your work — using data to shape decisions, measure outcomes, and tell a coherent story to senior stakeholders

Requirements:

• 10+ years of HR Business Partner experience
• Demonstrated expertise in org design — you've led restructuring initiatives, not just supported them
• Experience as a trusted partner to VP and SVP level leaders; you're known for your ability to influence and coach
• Strong analytical skills — comfortable using AI tools and working with employee data, engagement metrics, and headcount models to shape recommendations
• Excellent judgment: you know when to push, when to listen, and when to escalate
• High EQ and the ability to build trust quickly across a diverse, cross-functional workforce
• Experience at a high-growth SaaS or fintech company
• Experience supporting globally distributed teams
• Note to applicants: We are prioritizing candidates located near our hubs in Boston, New York City, Toronto, San Francisco, and Omaha