PeopleSoft Techno Functional Analyst Senior/Business Analyst Senior

Hennepin Healthcare is an integrated healthcare system that includes an academic medical center, clinics, and related care services. The Senior PeopleSoft Techno-Functional Analyst / Senior Business Analyst supports the PeopleSoft FSCM system by analyzing business needs, translating requirements into technical specifications, implementing and maintaining solutions, and providing ongoing end-user support. The role also manages projects, develops test scenarios, troubleshoots production issues, and collaborates with business and technical teams.

Responsibilities:

• Identifies and defines business, functional, and interface requirements
• Processes new service requests from the analysis and definition of customer requirements
• Constructs workflow charts and diagrams
• Troubleshoots production issues, provides system resolutions and recommendations for business process change
• Validates resource requirements, develop cost estimate models, and gain sign-off from stakeholders
• Communicates with internal IT providers of hardware, software, and network requirements
• Improves current systems by studying practices and designing modifications
• Prepares technical reports by collecting, analyzing, and summarizing information and trends
• Implements, tests, and deploys solutions to business problems
• Follows incident, change, and release management processes
• Manages projects by developing project plans and monitoring performance
• Responsible for supporting the analysis, configuration, maintenance, testing, training, and support for cloud and computer based corporate application system upgrades, new releases, optimization, and implementations for the organization
• Works with the business to develop and execute a roadmap that aligns with HHS’ strategy and standards. This role will entail leading and fulfilling project management tasks for key projects
• Collaborates with business owners to analyze complex issues or pain points and generate options that will ultimately lead to planning, design, and implementation of solutions
• Translates business requirements into technical requirements and works with development teams to implement custom solutions within existing applications/architectures
• Develops test cases/scenarios
• Provides regular and/or off hour on call support as scheduled
• Performs other duties as assigned

Requirements:

• 6 years' relevant experience
• Associates of Arts (AA) or Bachelor's degree
• An approved equivalent combination of education and experience
• Advanced problem solving and analytical skills
• Expert verbal & written communication skills
• Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
• Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
• Ability to multi-task and prioritize tasks
• Demonstrable proficiency in simultaneously managing multiple priorities and assignments
• Ability to explain or demonstrate technology in a manner suited to the audience
• Ability to provide customer focused service and communicate the value of proposed solutions
• Ability to communicate issue updates to stakeholders
• Ability to serve as subject matter expert for technical questions
• Ability to collaborate and bring teams together
• Experience developing technical/systems design specifications and building system solutions
• Experience executing risk mitigation plans
• Interpret vendor technical documentation as pertains to Hennepin HealthCare's environment/infrastructure
• Demonstrated ability to spearhead resolution of team related issues
• Functional knowledge of Supported Applications
• Project Management expertise
• Ability to assist with developing cost benefit analysis