Field Custom Services Project Manager - Houston, TX

Best Buy, through its Geek Squad services group, provides personalized technology solutions in stores, online, and in customers’ homes. The Field Custom Services Project Manager oversees regional custom installation projects, leads installer teams, ensures projects meet quality, schedule, budget, safety, and customer experience standards, and coordinates with designers and field leaders.

Responsibilities:

• Ensure operational consistency, strategic alignment, and performance accountability
• Build and maintain an exceptional team culture centered around engagement and belonging
• Lead all custom installation projects to completion accurately, on-time, and within budget
• Conduct site visits to drive technical expertise, safety compliance and customer experience
• Work directly with in-home designers to ensure fulfillment and complex sales strategies are being executed, and communicate your findings with field leaders
• Act as the main point of contact for customers regarding custom services through the fulfillment phase
• Support the safety, cleanliness and organization standards of retail warehouses

Requirements:

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, operations or customer service experience
• Current, valid driver's license
• Must be at least 21 years old
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire
• Experience working in custom integration, project management, construction or related field
• Experience managing a remote workforce
• Bachelor's degree in operations management, distribution, logistics, business or related field