Desktop Support Specialist

Desktop Support Technician

Location: Beverly Hills, CA (Fully Onsite)
Pay: $34-36/hour
Duration: 6-Month Contract-to-Hire

Overview

We are seeking a customer-focused Desktop Support Technician to join our IT team in Beverly Hills. This is a fully onsite, contract-to-hire opportunity supporting a professional and fast-paced environment. The ideal candidate is a hands-on IT professional with strong Windows and macOS troubleshooting experience who enjoys providing exceptional end-user support across all levels of an organization.

Key Responsibilities

• Provide day-to-day desktop support for employees, executives, vendors, and business partners.


• Install, configure, troubleshoot, and maintain desktops, laptops, mobile devices, printers, monitors, and other IT equipment.


• Manage the full lifecycle of IT assets, including procurement, deployment, inventory management, support, and retirement of equipment.


• Diagnose and resolve hardware, software, networking, and operating system issues in a timely manner.


• Track, document, and resolve support requests through the ticketing system while ensuring excellent customer service.


• Escalate complex technical issues when appropriate and follow through to resolution.


• Maintain accurate IT asset records and technical documentation.


• Prioritize and manage multiple support requests while meeting service level expectations.


• Support onboarding, offboarding, workstation deployments, and equipment upgrades.


• Participate in after-hours or on-call support for urgent issues as needed.


• Collaborate with internal IT teams to improve processes and support operations.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.


• 3+ years of hands-on Desktop Support, Help Desk, or End User Support experience.


• Strong experience supporting Windows and macOS environments.


• Experience troubleshooting hardware, software, printers, mobile devices, and peripheral equipment.


• Excellent customer service and interpersonal skills with the ability to support both technical and non-technical users.


• Strong problem-solving abilities and a proactive approach to issue resolution.


• Ability to manage multiple priorities in a fast-paced environment.


• Experience supporting users at all levels, including executive leadership.


• Strong written and verbal communication skills.


• Ability to work independently while contributing positively to a collaborative team environment.


• Passion for learning new technologies and continuously improving technical knowledge.

Preferred Qualifications

• CompTIA A+, Microsoft Desktop Support Technician (MDST), Help Desk, or similar IT certifications.


• Experience supporting executive-level users and VIP environments.


• Familiarity with IT asset management and lifecycle processes.

Why Apply?

• Competitive pay at $36/hour


• Opportunity to convert to a full-time employee after 6 months


• Professional and stable work environment in Beverly Hills


• Exposure to a wide range of end-user technologies and enterprise systems


• Collaborative team with opportunities for growth and development

This role is ideal for an experienced Desktop Support professional who enjoys hands-on technical work, solving complex technical issues, and delivering exceptional customer service in a high-touch support environment.