Remote Customer Service Rep - Starting Monday, October 19, 2026

Transworld Systems Inc. is seeking a Remote Customer Service Representative to join its customer service team. The role handles inbound consumer calls, resolves inquiries, maintains accurate records, follows up to ensure satisfaction, and escalates complaints appropriately while complying with company policies and applicable laws.

Responsibilities:

• Communicate via inbound telephone calls with consumers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training
• Knowledge, understanding, and compliance with company policies and procedures
• Provide feedback to management concerning possible problems or areas of improvement
• Perform other duties as assigned by management

Requirements:

• High School Diploma required
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
• Bachelor's Degree or if undergraduate, with relevant work experience preferred
• Previous customer service and/or call center experience preferred