Call Center - Customer Service Representative

Abacus Service Corporation is seeking a Call Center Customer Service Representative to support a leading retail brand's customer experience. The role provides assistance across multiple communication channels, resolves customer issues, and helps maintain productivity and quality standards.

Responsibilities:

• Provide high-quality support via phone, chat, email, social media, and mail
• Resolve customer issues using department resources and expertise
• Act as a positive role model and support company objectives
• Ensure productivity and quality standards are met
• Collaborate effectively in a team environment

Requirements:

• • Ability to produce professional written correspondence
• • Basic math skills
• • Customer service orientation
• • Intermediate PC knowledge, proficient with Microsoft Office
• • Strong English comprehension and command of grammar
• • High School diploma or equivalent (preferred)
• • Previous experience in a customer contact position
• • Experience with Luxottica Retail store/field