Customer Service Representative

Batesville, a recognized leader in the North American death care industry, is seeking a Customer Service Representative to support funeral directors. The role serves as the first point of contact, resolves customer issues, provides product and service information, processes orders, and builds relationships with B2B customers while partnering with field service and sales teams.

Responsibilities:

• You will create valuable relationships and build trust with repeat B2B customers
• You will partner with our field service and sales teams to make sure our Batesville Team always delivers the best service in the industry
• You will work in a fast-paced environment, but we will first prepare you to efficiently help with each customer interaction
• As a team, we provide service 7 days a week and evenings, but we try to match up the business needs with your individual preferences and think creatively to create working shifts that work for you. There are options to work 4 days per week
• While we have many opportunities for growth within the department, we ideally are looking for new team members that can stay in our department for a minimum of 3 years before moving on to other roles, hopefully within our great company

Requirements:

• Weekend availability (Saturday or Sunday) is required
• High school diploma or equivalent
• 1+ years related experience in customer service
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear
• The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs
• This job may require the employee to see with clarity at both near and far distances
• Team player and service mindset
• Relationship building and communication skills
• Effective at learning and organizing information
• Skills and a mindset to solve problems & deliver WOW service
• Adaptability and ability to multi-task in a fast-paced environment