Under the direction of the Director or Associate Director of Information Technology, this position oversees the administration, integration, coordination, and secure configuration of retail technology solutions that support a diverse range of enterprise business and information systems. Responsibilities include managing customer-facing and institution-connected technologies such as point-of-sale (POS) platforms, e-commerce applications, payment card compliance initiatives, identification card systems, reservation platforms, and related technologies. The role is focused on delivering innovative, customer-centered technology solutions, enabling efficient business operations, fostering collaborative partnerships across departments, and maintaining a strong security posture consistent with industry standards and organizational best practices.
The essential duties and responsibilities include, but are not limited to, the following:
This position directly supervises a combination of full-time, part-time, and student employees. Responsibilities include recruiting, interviewing, hiring, onboarding, training, coaching, performance management, work assignment, employee development, disciplinary actions, conflict resolution, and ensuring compliance with organizational policies and applicable employment laws.
To be successful in this role, candidates must be able to excel within a complex, multi-location, customer-focused, non-profit or mission-driven environment supporting a large organization. The ideal candidate will demonstrate strong technical expertise, operational leadership, project management capabilities, and a commitment to customer service excellence.
Candidates should possess working knowledge of:
Preferred qualifications include experience with:
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
