Sales Development Manager (SDR/SDM Manager)

Modus Create is seeking a Sales Development Manager to drive new business growth across the US and Canada. The role leads a team of Sales Development Representatives while contributing to outbound prospecting, opportunity qualification, meeting generation, CRM administration, coaching, performance management, and sales and marketing collaboration.

Responsibilities:

• Provide operational leadership to the Sales Development team, including training, coaching, and performance management
• Manage team reporting and key performance indicators (KPIs)
• Support recruiting and hiring for the team as required
• Help team members develop and achieve their performance goals
• Maintain accurate reporting and forecasting against team KPIs
• Drive new business through high-volume outbound prospecting activities
• Research prospective customers, industries, and market trends to create highly personalised and relevant communications
• Engage with prospects through phone calls, email, and LinkedIn outreach
• Ensure outbound activity consistently meets or exceeds weekly and monthly targets
• Maintain a focus on relevant, researched, and personalised prospect messaging
• Identify and qualify new sales opportunities
• Schedule meetings for the Sales team
• Meet or exceed activity and appointment-setting goals
• Monitor the number and quality of qualified opportunities and scheduled meetings
• Support effective conversion of scheduled meetings into qualified sales opportunities
• Maintain accurate prospect, opportunity, and activity records in the CRM
• Ensure prospect and opportunity data remains current, complete, and accessible to the Sales team
• Support accurate sales pipeline reporting and forecasting through effective CRM administration
• Build strong, professional relationships with prospective customers
• Work closely with the Sales team to ensure a smooth hand-off of qualified opportunities
• Support the quality and readiness of opportunities passed to Sales
• Maintain positive and professional engagement with prospects throughout the outreach process
• Provide relevant market and prospect feedback to the Sales and Marketing teams
• Collaborate with Sales and Marketing to review and optimise messaging and positioning
• Organise and share actionable insights to help improve the sales process
• Contribute to updates of the sales messaging framework to improve relevance and engagement
• Actively role-model, support, and contribute to Modus Create’s company values
• Attend industry events and conferences as required to support sales programmes and lead generation efforts
• Undertake other duties as required in line with the evolving needs of the business

Requirements:

• • Strong communication and relationship-building skills
• • Comfortable making outbound sales calls
• • Organised, self-motivated, and goal-oriented
• • Previous experience managing SDRs or individual contributors is preferred
• • Previous experience in an SDR, inside sales, or business development role is preferred
• • Previous experience in the software and technology sector is preferred
• • Experience using a CRM system is preferred
• • Relevant sales or CRM certifications, such as HubSpot certifications
• • Previous experience working with HubSpot CRM
• • Experience supporting sales training, coaching, and performance development
• • Experience in software, technology, or digital services environments