Project Manager

Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. The company is seeking a Project Manager to lead contract operations supporting the Department of Veterans Affairs and coordinate recognition requests, multidisciplinary review activities, quality assurance, reporting, risk management, and stakeholder communication.

Responsibilities:

• Serve as the primary contractor point of contact for day-to-day performance and coordinate activities across all contract functional areas
• Develop and maintain the Monthly Review Work Plan, integrated schedules, workload forecasts, staffing plans and performance trackers
• Prepare Monthly Status Reports that summarize accomplishments, upcoming activities, workload, risks, issues, decisions and corrective actions
• Assign and monitor recognition requests through review, clarification, quality assurance and final recommendation stages
• Establish and maintain governance routines, escalation paths, decision logs, action-item tracking and internal communication protocols
• Monitor performance against required turnaround times, acceptance criteria and quality standards; implement recovery plans when needed
• Identify operational, staffing, quality and compliance risks and coordinate practical mitigation strategies
• Facilitate recurring team meetings, reviewer calibration sessions and leadership briefings
• Coordinate with VA stakeholders while clearly distinguishing contractor recommendations from Government approval authority
• Promote continuous improvement through workload analysis, root-cause analysis, lessons learned and refinement of SOPs, templates and checklists

Requirements:

• Bachelor's degree in business administration, public administration, project management, healthcare administration or a related field
• Minimum of 7 years of project or program management experience, including responsibility for schedules, deliverables, risks, staffing and client communications
• Demonstrated experience leading multidisciplinary teams performing high-volume, deadline-driven business operations or case-review work
• Experience preparing executive-ready status reports, work plans, dashboards and decision-support materials
• Ability to organize and prioritize simultaneous workstreams while maintaining accuracy, traceability and document control
• Excellent written and verbal communication skills and demonstrated commitment to superior client service
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Teams and SharePoint or comparable collaboration tools
• Legal authorization to work in the U.S
• Project Management Professional (PMP) certification
• Experience supporting VA, VHA, HAP or another federal healthcare or benefits program
• Experience managing eligibility, compliance, credentialing, recognition, grants, claims or other document-intensive review operations
• Experience applying Lean process improvement, workflow automation, performance dashboards or quality-management methods
• Familiarity with Veterans' health, benefits, caregiver or community-navigation programs