Account Manager | Mid-Market

Flashpoint is a leader in threat data and intelligence, providing solutions that help organizations address security challenges and reduce risk. The Mid-Market Account Manager will drive customer retention and expansion by managing renewals, identifying growth opportunities, supporting product adoption, and building strategic relationships with commercial clients.

Responsibilities:

• Ensure a smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption across the client's team
• Proactively manage the renewal pipeline, articulate the ROI of Flashpoint solutions, and mitigate churn risk to secure long-term contracts
• Identify and qualify new use cases, services, and Flashpoint products (e.g., CTI, PSI, VulnDB) to expand the footprint and value delivered within the account
• Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing any signals of potential risk or dissatisfaction
• Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment
• Drive consultative conversations, translating Flashpoint's products and outcomes into tangible business value for the client

Requirements:

• • Are experienced in crafting strategic, complex multi-year renewal and expansion agreements
• • Successfully negotiate software and services contracts with procurement teams, focusing on mutually beneficial value
• • Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels
• • Value data quality and maximize the use of CRM capabilities and emerging account management tools to monitor customer health
• • Are motivated by exceeding ambitious retention and expansion targets, coupled with an unwavering spirit in the face of customer challenges
• • A proven track record of success in Account Management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence
• • Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts
• • A passion for helping companies keep their customers, employees, and infrastructure safe from cyber and physical threats
• • A desire to not only manage accounts but also own expansion and renewal deals to close
• • Cultivate long-term, trusted relationships with key stakeholders and champions, using a customer-centric partnership approach