Account Manager | Mid-Market

Ramp is building the smart infrastructure for finance teams, automating how businesses manage their spending. As an Account Manager, you will develop strategies to expand accounts and cultivate relationships with C-Level executives to drive growth and enhance customer experience.

Responsibilities:

• Build and nurture strong relationships across 150+ new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi-threaded relationships with decision makers at your customers
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Activation teams
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Requirements:

• Minimum 4 years of new business sales or account management experience in a B2B organization
• Ability to anticipate customers' needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• High adaptability and understanding of change within the evolution of a startup
• Bachelor's degree from an accredited university
• Experience with financial services sales
• Experience at a high-growth startup
• Expertise in using Salesforce, Outreach, or other productivity tools