Account Manager | Mid-Market

Ramp is building smart financial infrastructure that helps finance teams manage business spending and related workflows. The Account Manager will develop and execute strategies to retain, expand, and grow a portfolio of high-value mid-market accounts while building executive relationships, leading business reviews, launching the platform, and collaborating cross-functionally to improve customer outcomes.

Responsibilities:

• Build and nurture strong relationships across 150+ existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi-threaded relationships with decision makers at your customers
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Activation teams
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Requirements:

• Minimum 4 years of new business sales or account management experience in a B2B organization
• Ability to anticipate customers' needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• High adaptability and understanding of change within the evolution of a startup
• Bachelor's degree from an accredited university
• Experience with financial services sales
• Experience at a high-growth startup
• Expertise in using Salesforce, Outreach, or other productivity tools