Sr. Business Analyst

First American is a provider of technology, products, and services for the mortgage and real estate industries. The Senior Business Analyst will drive process improvement and support complex mortgage servicing Year End and regulatory reporting through business analysis, process design, data validation, reconciliation, and issue resolution. The role partners with business, technology, compliance, vendors, and other stakeholders to ensure accurate and compliant reporting.

Responsibilities:

• Conducts business process evaluations to identify requirements, process gaps, reporting risks, and improvement opportunities
• Support mortgage servicing Year End and regulatory reporting, including IRS Forms 1098 and 1099, statement reporting, corrections, reconciliations, and related compliance activities
• Support the company’s design and buildout of IRIS compliant Year End reporting processing
• Perform complex analysis and cross-platform reconciliation to validate reporting accuracy, completeness, and data integrity
• Investigate reporting discrepancies and exceptions, perform root cause analysis, and recommend corrective actions
• Define business requirements and participate in solution design, testing, implementation, and production validation
• Evaluate system functionality and reporting processes against regulatory requirements and servicing practices
• Develop and maintain business processes, procedures, controls, reconciliation methodologies, and audit-ready documentation
• Partner with Technology, Compliance, Operations, Internal Aduit, vendors, and leadership to resolve complex reporting issues
• Considers the business implications of workflow and processes to the current and evolving business environment
• Create reports; research, analyze, and integrate data to identify trends, and risks. Escalate to management as needed
• Other duties as assigned

Requirements:

• Typically requires BS degree or equivalent combination of education and experience
• Typically requires 4-8 years of directly related experience
• Strong analytical, reconciliation, and problem-solving skills
• Strong understanding of mortgage servicing operations and regulatory reporting
• Ability to analyze large and complex datasets and identify reporting discrepancies
• Strong business analysis skills, including requirements development, process mapping, testing, and implementation support
• Advanced Microsoft Excel skills, including pivot tables, lookups, complex formulas, and analytical modeling
• Strong written and oral communication skills with the ability to explain complex business, technical, regulatory concepts
• Ability to work independently, manage completing priorities, and exercise sound judgment under regulatory deadlines
• Mortgage servicing experience with direct exposure to Year End, IRS information reporting, or comparable regulated reporting processes strongly preferred