Senior Business Analyst (Remote)

CareFirst BlueCross BlueShield is seeking a Senior Business Analyst to bridge business areas and technical development teams. The role gathers and translates business requirements into technical specifications, leads user acceptance testing, troubleshoots business and system issues, manages project deliverables, and supports process and system improvements.

Responsibilities:

• Interprets business and technical needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area's user and/or technical (functional/non-functional) requirements. Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities. Facilitates requirements analysis and verification sessions. Participates in the tracking and management of open issues and assists in planning for resolution. Participates in development sessions and design reviews in order to ensure design meets user requirements
• Responsible for the overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Provides guidance and training to application end users
• Identifies, documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development and execution of solutions and workarounds that solve moderate to high complexity technical, system and/or business issues
• Reviews, analyzes and creates technical documentation of business systems, processes, software and user needs. Responsible for writing and executing technical documentation of requirements in accordance with established standards, in a clear and well-organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of moderate to high complexity
• Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests
• Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally

Requirements:

• Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience
• High-level of knowledge and understanding of business products and services
• Microsoft Office applications usage
• Excellent communication skills both written and verbal
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted
• Must be eligible to work in the U.S. without Sponsorship
• Demonstrated ability to deliver high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions
• Proven understanding of business analysis core competencies