Project Manager, Enterprise Implementations

Blackbaud powers social impact through purpose-driven technology and responsible AI. The Project Manager, Enterprise Implementations will lead end-to-end enterprise SaaS implementation projects, managing plans, budgets, risks, governance, and stakeholder relationships. The role partners with customers and cross-functional teams to deliver successful implementations on time and within scope.

Responsibilities:

• Lead end-to-end delivery of enterprise SaaS implementation projects from project kickoff through deployment and project closure
• Develop and maintain comprehensive project plans, timelines, milestones, dependencies, resource allocations, and success measures
• Manage project scope, schedules, budgets, risks, issues, assumptions, dependencies, and change requests throughout the project lifecycle
• Drive accountability across internal and external stakeholders to ensure project commitments are met and implementation objectives remain on track
• Facilitate project governance activities including stakeholder meetings, executive reviews, status reporting, and decision-making forums
• Partner with customers to establish implementation strategies that align technology delivery with business objectives
• Serve as the primary point of contact for customers throughout implementation engagements
• Build trusted relationships with customer stakeholders and executive sponsors
• Provide clear, proactive communication regarding project status, risks, milestones, and outcomes
• Guide customers through complex implementation journeys, ensuring they feel informed, supported, and confident throughout the process
• Facilitate alignment across customer teams, technical stakeholders, and executive leadership
• Proactively identify project risks, issues, and dependencies and develop effective mitigation plans
• Escalate concerns appropriately while maintaining focus on customer outcomes and project success
• Resolve complex project challenges involving competing priorities, resource constraints, or changing business requirements
• Maintain project momentum and accountability in fast-paced and evolving environments
• Leverage project management best practices and implementation methodologies to drive consistent delivery outcomes
• Conduct retrospectives and apply lessons learned to improve future project execution
• Utilize project management, reporting, automation, analytics, and AI-enabled tools to enhance efficiency and visibility
• Contribute to continuous improvement efforts that strengthen delivery excellence and customer satisfaction

Requirements:

• 5+ years of experience leading enterprise SaaS implementations, technology deployments, digital transformation initiatives, or complex customer-facing projects
• Proven experience delivering software implementation projects involving multiple stakeholders, business functions, and technical teams
• Experience managing external customer-facing projects and serving as the primary project lead throughout the implementation lifecycle
• Strong project planning, risk management, governance, and stakeholder management experience
• Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments
• Exceptional written, verbal, presentation, and facilitation skills
• Experience influencing stakeholders across all organizational levels, including executive leadership
• Proficiency with project management and collaboration platforms such as Smartsheet, Jira, Azure DevOps, Microsoft Project, Asana, Monday.com, or similar tools
• PMP, Agile, Scrum Master, SAFe, PgMP, or equivalent certification
• Experience leading enterprise software or SaaS implementations
• Experience working with large, complex customers requiring coordination across multiple workstreams and stakeholder groups
• Knowledge of systems integration, data migration, change management, and implementation methodologies
• Experience utilizing AI-enabled project management, reporting, forecasting, or analytics tools