Animal Pharmacy Customer Service Call Center Agent - Remote after training~

Wedgewood Pharmacy provides customized veterinary medications and compassionate care to improve the lives of animals. The Animal Pharmacy Customer Service Call Center Agent will deliver customer support, manage prescriptions and patient information, handle high-volume communications across multiple channels, and collaborate with pharmacy and fulfillment teams.

Responsibilities:

• Deliver exceptional customer service
• Efficiently navigate patient and prescriber profiles across multiple systems
• Enter prescriptions in our systems
• Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions
• Work independently and collaborate with team members!
• Engage with team members across pharmacy and fulfillment facilities
• Answer high-volume calls - over 60 per day
• Be able to work uninterrupted, with 90% of your day assisting customers

Requirements:

• Must be within a commutable distance of Swedesboro, NJ
• Possess or be able to acquire a New Jersey Pharmacy Technician License. ( We train you )
• Experienced in data entry and multitasking
• Experienced in handling high-volume inbound calls - 60 or more a day
• Previous call center experience or high-volume call environment
• Demonstrates strong attention to detail and a commitment to following procedures
• An effective and persuasive communicator
• Professional computer experience (Office, Internet, etc.)
• Strong math skills
• A high school graduate or equivalent required
• Live within a commutable distance to Swedesboro, NJ