Mid-Market Vendor Services Manager

Ncontracts provides integrated risk management and compliance solutions for financial institutions. The Mid-Market Vendor Services Manager manages a high-volume portfolio of client accounts, overseeing vendor compliance service delivery, client relationships, product adoption, retention, and account health.

Responsibilities:

• Serve as the TPRM primary point of contact for an assigned portfolio of mid-market and other high-value client accounts
• Build strong, trusted relationships with compliance officers, risk managers, and vendor management leads
• Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations
• Respond to client inquiries and provide guidance on vendor management best practices
• Identify account risks, service gaps, and opportunities for optimization
• Coordinate the gathering of due diligence documentation with our Vendor Operations Team to meet client expectations
• Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness
• Monitor progress and communicate key updates, vendor issues, and service completion to clients
• Support client vendor services onboarding, annual service cycles, and training initiatives as needed
• Identify opportunities for account growth, including additional tiers, monitoring services, and one-time reviews
• Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product to support seamless service delivery
• Maintain strong working knowledge of Ncontracts’ TPRM software suite and Vendor Management services
• Recommend process improvements and best practices aligned with regulatory expectations and industry trends

Requirements:

• • 3+ years of experience in customer success, account management, or a related client-facing role
• • Experience managing multiple client accounts or projects simultaneously
• • Comfort operating in a fast-paced, deadline-driven environment
• • Demonstrated experience working with compliance, risk, or operational stakeholders
• • Bachelor's degree or equivalent experience in a related field
• • Professional certifications in Vendor Management, Risk Management, or related fields