Customer Service Representative

Novant Health is seeking a Customer Service Representative to serve as the first point of contact for customers. The role manages incoming calls, assists and routes callers, processes payments securely, and delivers excellent customer service in a healthcare setting.

Responsibilities:

• Answer high-volume incoming calls promptly and courteously
• Direct calls to the appropriate departments or team members
• Process payments over the phone with accuracy and attention to security
• Deliver excellent customer service while effectively managing multiple calls
• Other duties as assigned

Requirements:

• Education: High school or GED, required
• Experience: Minimum two years of experience in patient/customer service, required
• Additional Skills: Bilingual
• Minimum two years of healthcare/medical office experience, preferred
• • Analytical and problem-solving skills
• • Strong organizational skills with the ability to multi-task and follow through on outstanding issues
• • Strong computer skills with knowledge of MS Word, MS Excel, Outlook, and MS Teams
• • Excellent interpersonal skills with the ability to communicate effectively both orally and in writing. Speak clearly and concisely with a pleasant telephone voice, while navigating a computer
• • Ability to work well with others - strong teamwork skills
• • Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient
• • Demonstrated ability to work well with customers and deliver excellent customer service
• • Ability to control and manage a phone call
• • Bi-lingual preferred
• • Knowledge of Novant Health billing