Senior Product Manager - Healthcare

RF-SMART is a company that transforms warehouse and supply chain operations through software and meaningful customer-focused work. The Senior Product Manager will own the full lifecycle of a healthcare supply chain product, from opportunity identification and roadmap development through launch. The role focuses on hospital and clinical supply chain workflows, customer engagement, cross-functional leadership, and go-to-market readiness.

Responsibilities:

• Champion the voice of the market by engaging healthcare customers, partners, and stakeholders to surface the supply chain problems and opportunities that matter most in hospital and clinical enviro
• Serve as the domain expert for hospital and clinical supply chain workflows, translating complex perioperative, procedural, and clinical processes into scalable software solutions
• Partner with hospital systems, surgical centers, and partner stakeholder teams to deeply understand how supply chain intersects with patient care delivery and documentation
• Transform research into product strategy by translating market, competitive, and customer insights — including healthcare trends and regulatory developments — into prioritized opportunities and capabilities
• Shape the roadmap in partnership with Product Leadership and Product Strategy, building plans that are ambitious, realistic, and aligned to the unique demands of the healthcare market
• Own the alpha and beta process end-to-end — from identifying the right early adopters through implementation, feedback integration, and iteration
• Drive Early Adopter success by coordinating cross-functional resources, prioritizing learnings, and keeping stakeholders informed and enabled
• Lead Go-To-Market readiness by ensuring all stakeholder teams understand the product's capabilities and are prepared to take the initiative to General Availability
• Support sales, marketing, and services teams with guidance, training, and feedback loops that keep the initiative moving forward

Requirements:

• Product management experience in a SaaS or software environment, with hands-on knowledge of product methodologies (Pragmatic or similar)
• Proven ability to lead without authority — you know how to align cross-functional teams and influence stakeholder leaders without a direct reporting line
• Exceptional communicator — able to distill complex systems into clear, concise concepts for audiences ranging from engineers to clinical and operational leadership
• Experience working with or alongside EHR and ERP systems commonly used in healthcare (Epic, Oracle Health, Oracle Cloud, Lawson/Infor, Workday, or similar) and understanding how supply chain software integrates with them
• Familiarity with the healthcare market landscape, including industry trends, regulatory environment, and the operational challenges facing hospital and health system supply chain teams
• Demonstrated expertise in healthcare supply chain operations — including hospital supply chain management, point of use applications, and perioperative area supply chain practices — you understand the domain, not just the software
• Familiarity with surgical supply replenishment models (Kanban, par-level, case cart, and hybrid approaches) and the workflows that drive them in perioperative settings
• Working knowledge of clinical documentation requirements related to implantable devices, including UDI compliance, procedure documentation, and regulatory reporting obligations
• Expected travel: ~25%
• Direct experience working in or with hospital or clinical environments, with firsthand understanding of how supply chain operations support patient care and applicable regulations (e.g. Joint Commission, FDA, or similar)
• 8+ years of combined ERP/supply chain operations and software experience
• 5+ years of experience in hospital or health system supply chain operations, with direct exposure to surgical services, perioperative environments, or OR supply management
• Ability to map and analyze end-to-end OR supply chain processes — from preference card management and case scheduling to post-case reconciliation and charge capture
• Hands-on experience with
• Bill-only implant processes, including vendor coordination, PO creation workflows, charge capture, and invoice reconciliation
• Vendor-managed inventory and consignment models common in surgical service lines
• Loaner kit management for procedural areas
• Tissue tracking requirements under Joint Commission standards, including lot/serial traceability, chain-of-custody, and clinical documentation
• Experience navigating the intersection of supply chain and clinical staff workflows — including clinical leadership, nurses, scrub techs, and materials management teams
• Experience with product and project tools such as Aha!, JIRA, Pendo, or Confluence
• Healthcare certification or clinical background