Customer Service Representative - WA, OR, MT, ID

Stellar Industrial Supply is seeking a Customer Service Representative to join its Customer Experience team. The role provides customer support through order management, communication, problem resolution, quote and order processing, internal coordination, and support for branch operations and customer-specific programs.

Responsibilities:

• Serve as the first point of contact for customer inquiries regarding orders, delivery status, scheduling, products, and services
• Manage customer requests and communications with professionalism, urgency, and accuracy
• Maintain a high level of customer satisfaction through responsive service and issue resolution
• Follow all customer-specific requirements, guidelines, and procedures
• Accurately enter quotes and orders into company ERP systems
• Expedite open quotes and orders to meet customer expectations
• Monitor customer inventory levels, including Min/Max and safety stock requirements
• Support branch operations and coordinate with internal teams to fulfill customer needs
• Learn and utilize automated and semi-automated customer solutions, including vending and inventory management systems
• Support implementation and ongoing operation of customer-specific programs and processes
• Assist with product, inventory, and service-related inquiries
• Work closely with Sales, Specialists, Warehouse, Solutions, and Quality teams to ensure service excellence
• Coordinate with suppliers and internal stakeholders to source products and resolve issues
• Communicate effectively across departments to support customer requirements
• Participate in ongoing training related to Stellar products, services, systems, and processes
• Follow all safety procedures, training requirements, and customer site expectations
• Support continuous improvement initiatives that enhance the customer experience
• Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs

Requirements:

• High school diploma or equivalent required
• At least two years of professional or volunteer experience in the industrial distribution industry
• Valid driver's license, reliable transportation, and satisfactory driving record required
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel
• Excellent verbal and written communication skills
• Strong customer service, relationship-building, and problem-solving abilities
• Ability to work independently and as part of a team
• Must be at least 18 years of age
• Must reside in Washington, Idaho, Oregon, or Montana
• Must be legally authorized to work in the United States
• 2–3 years of customer service, warehouse, distribution, or related experience preferred
• Experience with ERP systems preferred