Customer Service Representative

ibex provides customer support services and is seeking a Customer Service Representative to support members of a health insurance affiliate. The role involves answering high-volume calls, addressing questions about policies and claims, resolving concerns, and advocating for members using problem-solving and communication skills.

Responsibilities:

• Answering a high volume of incoming phone calls
• Determine member needs and provide appropriate solutions
• Use multiple computer programs simultaneously on multiple screens while on the phone
• Use problem solving and critical thinking skills to resolve concerns

Requirements:

• Flexible availability required, including evenings, weekends, and holidays
• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours
• Commitment to customer experience and providing the right support for our members
• Passion for learning- we will train you!
• Time management and organizational management skills
• Strong analytical abilities and problem-solving skills to resolve issues
• Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities
• Great computer navigation skills
• Ability to work independently and as part of a team
• Ability to multi-task handling customer concerns and navigate through resources simultaneously
• Excellent written and verbal communication skills
• 18 Years of age or older
• High School Diploma or equivalent
• 2+ Years customer service experience
• Healthcare and/or insurance industry experience is preferred