Customer Service Representative

MetLife is an insurance company seeking a Customer Care Advocate for its Dental Global Customer Solutions team. The role handles inbound customer inquiries about dental coverage, claims, and benefits through telephone and email, researches and processes requests, and delivers empathetic, professional service.

Responsibilities:

• Virtual roles work from a home office
• Respond to dental customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance products or benefit plans
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
• Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Requirements:

• • New hires must reside in the state of California
• • High School Diploma or GED equivalent
• • Reliable High speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload) Wifi Not compatible
• • 1 year of experience in a remote Call Center Customer Service role
• • Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
• • 2 + years Call Center or Customer Service Representative experience is preferred
• • Strong computer/keyboard skills (ability to type efficiently)
• • Experience in handling dental or other types of insurance products
• • Prior experience in a dental office
• • Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of MetLife
• • Previous experience with Salesforce is a plus