Customer Service Representative

Cherry Republic is seeking a Customer Service Representative to support daily operations across its Direct Sales channels, including Corporate Gifts, Mail Order, and web. The role focuses on assisting customers, managing orders from quotes through delivery, following up on leads, and communicating customer data to support sales initiatives.

Responsibilities:

• Assist customer in all Direct Sales channels including Service Center, Corporate Gifts and Web (training provided)
• Engage our customers via phone, live chat and email to assist customers with order, invoicing, service, website and retail inquiries
• Manage end-to end order process from quotes through order fulfillment and delivery
• Manage lead generation and responsive follow-ups in line with service standards
• Collect, interpret, and communicate customer data for strategic planning to carry out sales initiatives

Requirements:

• Strong organizational skills with a keen attention to detail and ability to prioritize tasks
• Ability to work effectively as a part of the Direct Sales team to fulfill business needs
• Possesses excellent verbal and written communication skills
• Experience with CRM System, Microsoft Office and comfortable with computer navigation
• Open to receiving constructive feedback and commitment to positive change
• Goal-oriented with the ability to break down these goals into clear action steps that are communicated to staff and managers
• Continuous learning attitude
• Bachelor's degree with at least 2-4 years of proven inside sales or management leadership experience
• Ability to read, analyze, and interpret data with excellent written and verbal skills
• Ability to calculate numbers and recognize patterns when analyzing data
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to communicate issues accurately and thoroughly to all individuals involved
• This position requires long periods of time sitting in a stationary position roughly 50% during any given day. Occasional moving about the work area (accessing office equipment or attending meetings) is required
• A comprehensive understanding of Microsoft Office is required to be successful in this position
• Monday through Friday, 9:00 am EST to 5:00 pm EST during the non-holiday season (January through September); Some Saturdays required. Night and weekend availability may be required during the holiday season (October through December)