Marketing assistant/analyst IV

Sales & Service Enablement Analyst

Location: Remote – EST or CST Time Zone

Contract: 12+ Months

Job Description

We are seeking a Sales & Service Enablement Analyst to support product commercialization, release readiness, and product adoption across customer-facing teams. The ideal candidate will develop sales and service enablement materials, coordinate product launches, create training content, and translate technical updates into clear, customer-friendly communications.

The role involves collaborating with Product, Engineering, Marketing, Sales, and Service teams to ensure successful product launches, effective training, and consistent knowledge sharing.

Key Responsibilities

• Develop sales presentations, feature guides, one-pagers, FAQs, playbooks, training materials, and customer documentation.
• Coordinate product launch readiness, release timelines, and communication plans.
• Maintain version-controlled enablement content and centralized knowledge repositories.
• Create training materials and support knowledge transfer for Sales and Service teams.
• Translate technical product updates into clear, customer-friendly messaging.
• Support change management, product adoption, and post-launch initiatives.
• Track training completion, adoption metrics, and enablement effectiveness.
• Support post-launch reviews and identify opportunities for process improvement.

Required Skills

Sales Enablement, Service Enablement, Product Enablement, Product Commercialization, Product Launch Coordination, Release Readiness, Sales Presentations, Feature Guides, One-Pagers, FAQs, Playbooks, Training & Development, Customer Documentation, Version Control, Release Communication Plans, Knowledge Management, Knowledge Repositories, Technical Communication, Customer-Friendly Messaging, Change Management, Product Adoption, Training Completion Metrics, Adoption Metrics, Post-Launch Reviews, Cross-Functional Collaboration, Stakeholder Management, Product, Engineering, Marketing, Sales, and Service Coordination.