Vice President of Product Management

PCMI is a global SaaS company specializing in extended warranty, F&I, and service contract administration. The Vice President of Product Management will lead the Core Product domain, owning its strategy, roadmap, governance, investment priorities, customer outcomes, and business results while building and scaling the product management organization.

Responsibilities:

• Owns product strategy, roadmap, and investment priorities for the Core Product domain
• Leads and scales a product management organization, not just individual contributors
• Accountable for customer impact and business outcomes of Core Product initiatives
• Serves as a strategic partner to Engineering, Architecture, Sales, Marketing, and Operations
• Acts as the primary executive voice of the customer for the Core Product
• Build, lead, and develop a high‑performing product management organization aligned to company objectives
• Establish clear roles, responsibilities, and career paths for product leaders and managers
• Set expectations for strong product discovery, customer validation, and outcome‑based delivery
• Implement and evolve product operating rhythms to support planning, delivery, and measurement
• Ensure continuous customer engagement to validate strategy and execution
• Partner with Product Managers, Sales and Customer Success to test assumptions, pricing, packaging, and willingness‑to‑pay
• Use qualitative and quantitative insights to refine strategy and roadmap
• Partner cross‑functionally to ensure go‑to‑market readiness and adoption
• Own the product side of launch planning, enablement, and success measurement
• Ensure product value is realized by customers and reflected in business result
• Recruits, hires, and develops product leaders and individual contributors
• Sets performance expectations tied to outcomes, not activity
• Coaches leaders to scale impact across teams and initiatives

Requirements:

• • Bachelor's degree in Business Administration or related field or equivalent work experience
• • 7–10+ years in product leadership roles within SaaS or platform‑based businesses
• • Demonstrated experience owning product strategy and outcomes, not just delivery
• • Proven ability to lead through complex, cross‑functional environments
• • Knowledge of Atlassian products Jira and Confluence
• • Must be able to travel to Chicago, IL office and clients, up to 25%
• • Although the role is open to remote candidates, PCMI can only hire employees in the following states:

• AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI

• • Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area
• • Domain expertise in automotive, warranty, or aftermarket services strongly preferred
• • Experience with industry methodology like Scaled Agile Framework or Pragmatic marketing, preferred